Support - Online Payment – Merchant Solutions

Overview

Bill2Phone Support Center

About Bill2Phone

Bill2Phone is a secure, convenient payment service enabling you to purchase digital goods, content and services and pay later on your home phone bill.

General Troubleshooting

Clear cache and cookies

Clearing your browser's cache and cookies will remove stored information from your browser. It's possible that the information stored in your cache and cookies is out-of-date. Learn how to clear your cache and cookies now, or refer to your browser's Help section for instructions.

Enable JavaScript

To use Google Checkout, JavaScript must be enabled in your browser. Learn how to enable JavaScript now, or refer to your browser's Help section.

Internet Explorer 6.0+

1.    Click the Tools menu.
2.    Select Internet Options.
3.    Click the Security tab.
4.    Click the Custom Level button.
5.    Scroll down until you see the 'Scripting' section. Select the 'Enable' radio button for 'Active Scripting.'
6.    Click the OK button.
7.    If you see a confirmation window, click the Yes button.

Firefox 3.6+

1.    Click the Tools menu.
2.    Select Options.
3.    Click the Content tab.
4.    Select the 'Enable JavaScript' checkbox.
5.    Click the OK button.

Safari 2 or 3

1.    Click the Safari menu.
2.    Select Preferences.
3.    Click the Security tab.
4.    Select the 'Enable JavaScript' checkbox.

Accept cookies

Cookies are used to communicate and authenticate the contents of your electronic shopping cart. Learn how to enable cookies now, or refer to your browser's Help section.

Microsoft Internet Explorer

To enable cookies in Internet Explorer 7 or 8:

1.    Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2.    Double-click the Internet Options icon.
3.    Click the Privacy tab.
4.    Click the Advanced button.
5.    Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
6.    Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
7.    Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
8.    In the Internet Options window, click OK to exit.

To enable cookies in Internet Explorer 6:

1.    Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2.    Click the Advanced button.
3.    Select the option 'Override Automatic Cookie Handling.'
4.    Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
5.    Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
6.    In the Internet Options window, click OK to exit.

Mozilla Firefox

To enable cookies in Mozilla Firefox 3.x (PC):

1.    Click Tools > Options.
2.    Click Privacy in the top panel.
3.    Set 'Firefox will': to Use custom settings for history.
4.    Check the box next to Accept cookies from sites to enable cookies, or uncheck it to disable them.
5.    Click OK.

To enable cookies in Mozilla Firefox 2.x (PC):

1. Click Tools > Options.

2.    Click Privacy in the top panel.
3.    Select the checkbox labeled 'Accept cookies from sites.'
4.    Click OK.

To enable cookies in Mozilla Firefox (Mac):

1.    Go to the Firefox drop-down menu.
2.    Select Preferences.
3.    Click Privacy.
4.    Set 'Firefox will': to Use custom settings for history.
5.    Check the box next to Accept cookies from sites to enable cookies, or uncheck it to disable them.
6.    Click OK.

Chrome

To enable cookies in Chrome (PC):
1.    Click the Tools menu.
2.    Select Options.
3.    Click the Under the Hood tab.
4.    Click Content settings in the 'Privacy' section.
5.    Make sure Allow local data to be set is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, check the box next to Block all third-party cookies without exception.

To enable cookies in Chrome (Mac):
1.    Select Chrome > Preferences on the menu bar.
2.    Click the Under the Hood tab.
3.    Click Content settings in the 'Privacy' section.
4.    Make sure Allow local data to be set is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, check the box next to Block all third-party cookies without exception.

Safari

To enable cookies in Safari:

1.    Go to the Safari drop-down menu.
2.    Select Preferences.
3.    Click Security in the top panel.
4.    Under 'Accept Cookies' select the option 'Only from sites you navigate to.'

Update your browser

Using the most up-to-date version of your browser may resolve the issue. To check for browser updates, you can refer to your browser's Help section, or download the most current version from the Internet.

Bill2Phone Support